Technical Support Policy

  • Support is free for current version 5 and previous version 4 only - if you have older versions of our software you will need to upgrade to the latest version to receive free support.
  • In addition, support is free for full versions only - we do not offer free support for cut-down (essentials) versions.
  • Free support applies to email only - we are unable to offer free telephone support.
  • Free support is for registered users only - if you have not already done so, please register your copy of Ability before requesting support.
  • Pre-sales technical enquiries - if you are trying out our software or have any questions prior to purchase we will of course try to help.
  • Before requesting support, please read the FAQ first and then use the online support form.